Responsible for managing client services and analyst teams (including administrative/marketing professionals and financial analysts) who support commercial real estate brokers in our downtown San Francisco office. Key activities include: motivating and directing personnel, setting performance standards and addressing deficiencies when identified.
Characteristics of Position:
Geography: Downtown San Francisco Responsibility: Large Office
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides oversight and management of the teams. Primary escalation point for all service and compliance related issues.
Reviews reports to ensure listings and property budgets are in-line with policy and local market expectations. Escalation point for department.
Ensures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally.
Collaborates with marketing and communications departments to ensure that sales collateral, press releases and web publishing are in accordance with company standards and branding guidelines. Ensures effective marketing service delivery, business promotion, advertisement and public relations are delivered.
Consults with commercial real estate brokers/client-facing professionals and provides recommendations on real estate marketing best practices and strategies to maximize value for the team's clients. Ensures staff interfaces professionally with brokers and clients and responds with urgency.
Proactively solicits feedback from brokers and staff on a frequent, ongoing basis to assess internal client satisfaction levels. Utilizes feedback as a basis to create training and development plans and to coach staff to service excellence.
Partners with departments to ensure reimbursement of FCG (Financial Consulting Group) and mapping fees generated by sales/client-facing professionals. Monitors sales/client-facing professional Marketing budgets.
Assists in the development and execution of training programs for employees.
Other duties as needed.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university in a related field. Minimum five years experience providing administrative support to client facing/sales professionals. Minimum three years of management related experience.
Experience managing staff in multiple locations preferred.
CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Proficient working knowledge of Microsoft Office Suite products such as Word, Excel, Outlook, etc. and digital marketing to include social media, web publishing and research tools.
Knowledge of business and management principles involved in strategic planning and execution, resource allocation.
Personnel management experience skills to include interviewing, selection and training of new hires.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 19004014
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
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